These conditions of sale are concluded on the one hand by the company "COSMÉ'CHIC" whose head office is at 150Q Route du Chapeau Rouge, 59229 TETEGHEM / FRANCE, registered in the register of trade and companies of Dunkerque under number 825 374 051 00035 below referred to as "COSMÉ'CHIC" and on the other hand, by any natural or legal person wishing to make a purchase via the website of "COSMÉ'CHIC" referred to as "the buyer".


-These terms of sale are intended to define the contractual relationship between Cosmé’Chic and the buyer and the conditions applicable to any purchase made through the Cosmé’Chic trading site, whether the buyer is a professional or a consumer.
-The acquisition of a property or service through this site implies an unreserved acceptance by the purchaser of these terms and conditions of sale.
-These conditions of sale will prevail over any other general or specific conditions not expressly approved by Cosmé’Chic.
- Cosmé’Chic reserves the right to modify its terms of sale at any time.In this case, the applicable conditions will be those in effect on the date of the order by the purchaser.

Characteristics of proposed goods and services:

-The products and services offered are those contained in the catalogue published in the site of Cosmé’Chic.
-These products and services are available within available stocks.
- Each product is accompanied by a description prepared by the supplier;for some of them, bearing the DF mention, the buyer may have access to the supplier’s documentation.
-The photographs of the catalogue are as faithful as possible but cannot ensure a perfect similarity to the product offered, especially with regard to colours.


-The prices in the catalogue are prices taxed in euro taking into account the VAT applicable to the day of the order;any change in the rate may affect the price of products or services.
- Cosmé’Chic reserves itself to modify its prices at any time, however, given that the price in the catalog on the day of the order will be the only price applicable to the purchaser.
-The prices indicated include (or do not include) the costs of processing orders, transportation and delivery, as long as they occur in the geographic areas listed below.

Geographical area:

The on-line sale of products and services presented on the site is reserved for buyers residing in the European Union and for deliveries required in these geographic areas.


The purchaser, who wishes to buy a product or service, must necessarily:
– complete the identification card on which it will indicate all the contact information requested or give its client number if it has one;
– complete the order form online by giving all the references of the selected products or services;
– validate its order after checking it;
– make the payment under the prescribed conditions;
– confirm its order and regulation.
The confirmation of the order results in acceptance of these terms of sale, recognition of having perfect knowledge and renunciation to avail itself of its own terms of purchase or other conditions.
All data provided and recorded confirmation will be proof of the transaction.Confirmation will be signed and accepted.
The seller will send by email confirmation of the registered order.


Buyers, non-professional natural persons, receive a 14-day withdrawal period from the delivery of their order to return the product to the seller for exchange or refund without penalty, with the exception of return fees.

Method of payment:

-The price is due to the order.
-Payments will be made by bank card;they will be realized through the secure Payplug system that uses the SSL (Secure Socket Layer) protocol in such a way that the transmitted information is encrypted by a software and that no third party can learn about it during network transport.
-The buyer’s account will only be debited when shipping the products or services available and only the amount of the products or services sent or downloaded.
-At the buyer’s request, he will be sent an invoice on paper highlighting the VAT.


-Deliveries are made to the address indicated in the order form that can only be in the agreed geographic area.
-The risks are borne by the purchaser from the time the products have left the premises of Cosmé’Chic.In the event of damage during carriage, the reasoned protest must be filed with the carrier within three days of delivery.
-The delivery times are for information purposes only;if they exceed thirty days from the order, the sales contract may be terminated and the purchaser refunded.


-All products supplied by the seller are guaranteed by the legal guarantee provided for in articles 1641 et seq. of the Civil Code.
-In case of non-conformity of a product sold, it may be returned to the seller who will resume, exchange or refund it.
- All claims, exchange requests or refunds must be made by mail to the following address: 150Q Route du Chapeau Rouge, 59229 TETEGHEMwithin 30 days of delivery.


The seller, in the online sales process, is only bound by an obligation of means;liability may not be incurred for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service failure, or other involuntary problems.

Intellectual property:

-All elements of the Cosmé’Chic site are and remain the intellectual and exclusive property of Cosmé’Chic.
- No one is allowed to reproduce, exploit, rebroadcast, or use, in any way, even in part, elements of the site, whether software, visual or audio.
-Any simple or hyperlink is strictly forbidden without an express written agreement of Cosmé’Chic.

Personal data:

-In accordance with the Law on Computer Science, Files and Freedoms of January 6, 1978, the nominal information relating to buyers may be subject to automated processing.
- Cosmé’Chic reserves the right to collect information about buyers including using cookies, and, if desired, to transmit to commercial partners the information collected.
-Buyers may object to the disclosure of their contact information by reporting it to Cosmé’Chic.Similarly, users have the right to access and rectify their data, in accordance with the law of 6 January 1978.
-The automated processing of information, including the management of e-mail addresses of users of the site was reported to the CNIL on 01/07/2013 recorded under number 1686507.

Archive - Evidence:

- Cosmé’Chic will archive the purchase orders and invoices on a reliable and durable support that constitutes a faithful copy in accordance with the provisions of article 1348 of the Civil Code.
-Cosmé’Chic’s computerized records will be considered by the parties as evidence of communications, orders, payments and transactions between the parties.

Settlement of disputes:

-These online sales conditions are subject to French law.

-In the event of a dispute, jurisdiction shall be assigned to the competent courts of Dunkerque, notwithstanding a plurality of defendants or a guarantee appeal.

APPENDIX 1 - Revocation policy

Revocation principle
Pursuant to articles L121-21 et seq. of the Consumer Code, The CLIENT shall, in principle, have the right to return or return the PRODUCT to the SENDER or to a person designated by the SENDER, without excessive delay, and no later than fourteen (14) days after the communication of its decision to withdraw, unless the SENDER proposes to recover the PRODUCT itself.

Revocation time
The withdrawal period expires fourteen (14) calendar days after the day the CLIENT, or one third other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT.
If the CLIENT command is carried on several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day the CLIENT, or one third other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal
In order to exercise its right of withdrawal, the CLIENT must notify its decision to withdraw from this contract by means of a declaration that is unambiguous to:
150Q Route du Chapeau Rouge, 59229 TETEGHEM or

It may also use the form below:



To the attention of Cosmé'Chic

Telephone number : 03 28 20 50 08
E-mail address:
Postal address of the seller: 150Q Route du Chapeau Rouge, 59229 TETEGHEM

I hereby notify you of my withdrawal of the contract concerning the sale of the PRODUCT below:

  • PRODUCT reference: [______________________]

  • Number of invoice: [___________________]

  • Order number: [________________]

  • Command [____________] / received [________________]

  • Method of payment used: [____________________]

  • Name of CLIENT and if applicable of the recipient of the order: [____________________]

  • Address of the CLIENT: [_______________________]

  • Delivery address: [_________________________]

  • Signature of CLIENT (except email transmission)

  • Date: [___ / ___ / ___ ]


In order for the withdrawal period to be respected, the CUSTOMER shall transmit its communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.

Effects of withdrawal
In the event of a withdrawal from the CLIENT, the SENDER undertakes to reimburse all the amounts paid, including the costs of delivery without undue delay and, in any event, no later than fourteen (14) days from the day the SENDER is informed of the SALE’s will to withdraw.
The SENDER will make the refund using the same payment method as that used by the SUSTAIN for the initial transaction, unless the SUSTAIN is expressly appropriate in a different way, in any case, this refund will not cause any costs to the customer.
The SENDER may differ the refund until receipt of the property or until the SUSTAIN has provided proof of shipment of the property, the date being the first of these facts.

Method of return
The CLIENT shall, without undue delay and, in any event, not later than fourteen (14) days after the communication of its decision to withdraw from this contract, return the property to:
150Q Route du Chapeau Rouge, 59229 TETEGHEM

This period is deemed to be met if the CLIENT returns the property before the expiry of the fourteen-day period.

Return costs
The CLIENT will be responsible for the direct costs of returning the property.

State of the property returned
The PRODUCT shall be returned according to the instructions of the SALE and include all the accessories supplied.
The liability of the CLIENT is only incurred in respect of the depreciation of the property resulting from manipulations other than those necessary to establish the nature, characteristics and functioning of this PRODUCT.In other words, the CLIENT has the opportunity to test the PRODUCT, but its liability may be incurred if it performs manipulations other than those necessary.

PRODUCTS are packaged in accordance with existing transport standards to ensure maximum protection for PRODUCTS during the DELIVERY.CLIENTS must meet the same standards when they return PRODUCTS.As such, the CLIENT is invited to return the PRODUCT not suitable for it in its original packaging and in good condition, specific to its re-marketing.

Exclusions of the right of withdrawal
The right of withdrawal is excluded from the following assumptions:

Provision of rapidly deteriorating or perishing goods
Supplies of sealed goods that cannot be returned for reasons of health or hygiene protection and that have been unsealed by the CLIENT after the DELIVERY

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