Order preparation
The order preparation time is usually 24 hours (Monday to Friday) but can sometimes go up to 48 hours during periods of high affluence.
Your parcels are carefully packed and protected from a guarantee strip.
For Metropolitan France
- Delivery in letter followed in 72H (indicative reason)
This mode of transport is intended only for small objects, i.e. mainly makeup (restriction of the position to 3 cm thick).
Upon shipment of your parcel you can follow its delivery on the post site
The letter followed is deposited by your factor in your letter box, if it allows, otherwise a notice of passage allows you to retrieve it in the post office.
Billed 2,90 €.
- Delivery in relay point with Relay World in 3 to 5 working days
5000 points relay to your service in France to be delivered next to the office or close to your home.
Tip for the removal of your packages: please check the condition of your packages before accepting delivery.Everything parcel withdrawn will be considered accepted, no claim may be made from Relay Worlds after your shipment has been withdrawn.
Upon shipment of your parcel you can follow its delivery on the site of the World Relay
Do not forget to provide your mobile number in order to receive the email and the SMS informing you of the arrival of your package.
| Shipping rate | 3,90 € | FREE |
| Amount of your order | From 0 to 39 € | Superior to 39€ |
- Delivery with Colissimo in 48H ( guaranteed)
A follow-up number will be sent to you by mail upon shipment of your parcel.
The distribution of the package is made in mailbox unless the size does not allow it.In this case, a notice of appeal is left in your mailbox.It indicates the coordinates of the post office where to remove the package.You then have 15 consecutive days to recover it.
As soon as your parcel is shipped, you can track its delivery by typing your tracking number on the post site
| Shipping rate | 4,90 € | FREE |
| Amount of your order | From 0 to 49 € | Superior to 49 € |
For Europe
- Relay point delivery with Relay World in 3 to 6 working days
Available only for Belgium and Luxembourg.
Charged 4,50 € and free from 60 € for purchase.
- Home delivery with World Relay in 3 to 6 working days
Available for Germany, Belgium, Luxembourg, United Kingdom, Spain, Austria, Italy and Portugal.
Charged on average 10 € depending on your country and free from 150 € of purchase.
- International Colissimo home delivery in 3 to 8 working days
Available for the whole European Union and Switzerland!
Charged 14 € and 35 € for packages of more than 5kg.
For overseas departments
- Home delivery in Colissimo OUTRE-MER in 5 to 7 working days.
Charged according to the weight of your package and department.
For the Magreb
- Home delivery in Colissimo international in 3 to 8 working days.
Charged 18 € and 40 € for packages of more than 5Kg.